Skip to content

If you sell auto-renewing memberships, remind users prominently before they sign up and before every charge, and make the cancellation entry easy to find

  • High value
  • Evidence A
  • Keeps you free
  • Free
  • Takes minutes
  • No willpower

In plain words

If you sell auto-renewing memberships, you must remind the user in a prominent way before they sign up and before every charge. During the membership period, give an entry that lets them cancel or change at any time, easy to find and easy to tap, and you may not charge unreasonable extra fees. If you charge without a reminder, you can be fined 1 to 5 times the illegal gains, or up to 300,000 (30ไธ‡) CNY if there are no illegal gains.

Translated from the Chinese original. Original book, section 26, tip 13. This section describes legal rules, mostly mainland Chinaโ€™s. It is general information, not legal advice; for your own case, talk to a lawyer. Content may be out of date and rules differ by place. When you actually deal with an agency, a doctor or a court, follow what local officials, doctors and lawyers tell you. Disclaimer